Pinnacle Insurance and Investments SMS Policy

Effective Date: January 5, 2026

1. Introduction & Scope

This policy outlines the terms and conditions related to the Short Message Service (SMS) communications from Pinnacle Insurance and Investments. It applies to all clients, prospective clients, job applicants, and any individual who opts in to receive text messages from us. Our commitment is to ensure transparent, professional, and valuable communication while respecting your privacy.

2. Privacy Assurance

Pinnacle Insurance and Investments is committed to protecting your privacy. Any personal information, including your mobile phone number, that you provide to us as part of the SMS consent and communication process will be used exclusively for the purposes outlined in this policy. We will not sell, rent, or share this specific information with unaffiliated third parties for their marketing purposes.

3. Collection and Use of Information

How We Collect Information

We collect information you provide directly to us when you opt-in to our SMS services. This typically includes your name and mobile phone number. Consent is obtained through methods such as website forms, written authorization, or other express consent mechanisms where you affirmatively agree to receive text messages.

How We Use Information

Your information is used to deliver the specific communications to which you have consented. This includes, but is not limited to:

  • Providing updates regarding your insurance policies or investment accounts.
  • Sending alerts, reminders, and service-related notifications.
  • Communicating with job applicants about their application status and onboarding process.
  • Sharing relevant information about our services and products.

How We Share Information

We do not share information collected through the SMS consent process with third parties for their independent use. Information may be shared with our trusted service providers who assist us in delivering SMS communications, but they are contractually obligated to protect your information and use it only for the services we have contracted them to perform.

4. SMS Terms & Conditions

By providing your consent to receive SMS messages from Pinnacle Insurance and Investments, you agree to the following terms and conditions.

Types of Messages

Depending on your relationship with us, you can expect to receive the following types of messages:

  • Customers and Guests: You may receive important updates regarding your policies, accounts, claims, service appointments, or other information relevant to your relationship with Pinnacle Insurance and Investments.
  • Job Applicants: You may receive communications regarding your application status, interview schedules, onboarding materials, or other employment-related updates.

Standard Messaging Disclosures

  • Message frequency may vary based on your interactions with us and your preferences.
  • Message and data rates may apply depending on your mobile carrier plan.
  • You can opt out at any time by texting STOP to the number from which you are receiving messages.
  • For assistance, text HELP to the same number, or visit our full [Privacy Policy URL] and [Terms of Service URL].

5. Subscriber Opt-in and Opt-out Process

We adhere strictly to carrier requirements for all subscriber messaging flows to ensure a clear and compliant communication experience.

Obtaining Consent (Opt-in)

You provide express consent to receive text messages from Pinnacle Insurance and Investments when you submit a form on our website or provide written consent that includes your mobile number and an explicit agreement to be contacted via SMS.

The initial opt-in confirmation message you receive will state:

“Pinnacle Insurance and Investments: You have successfully subscribed to our alerts. Msg frequency varies. Msg & data rates may apply. Text HELP for help, STOP to cancel.”

Requesting Assistance (Help)

If you require assistance or have questions about our SMS service, texting HELP to our number will generate the following response:

“Pinnacle Insurance and Investments: For support, please visit our website at [Your Website URL], email us at [Your Support Email], or call [Your Support Phone Number].”

Canceling Service (Opt-out)

You may withdraw your consent and opt out of our SMS communications at any time. To do so, simply reply STOP to any message you receive. You will receive one final confirmation message.

The opt-out confirmation message will state:

“Pinnacle Insurance and Investments: You have been unsubscribed and will receive no further messages. No action is required.”

6. Prohibited Content and Compliance

Pinnacle Insurance and Investments is committed to responsible and ethical communication.

  • Age-Restricted Content: Our SMS messages do not contain any content that is age-restricted.
  • Lending Agreements: Our SMS messages do not pertain to direct lending offers or loan agreements.
  • Prohibited Categories: We acknowledge and adhere to all prohibited message categories as defined by mobile carriers and industry standards. We do not engage in sending messages related to illegal substances, hate speech, or other forbidden content.

7. Policy Revisions

Pinnacle Insurance and Investments reserves the right to modify this SMS Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

8. Contact Information

For any questions or concerns regarding this policy or our SMS practices, please contact us at:

Pinnacle Insurance and Investments
[Your Company Address]
[Your Support Email]
[Your Support Phone Number]